Privacy policy

Privacy Policy

Last updated: September 1, 2026

This Privacy Policy describes how Nuréa (“Nuréa,” “we,” “us,” or “our”) collects, uses, and discloses personal information when you visit www.nureaproducts.com (the “Site”), purchase our products, communicate with us, or otherwise use our services (collectively, the “Services”).

For purposes of this Privacy Policy, “you” and “your” refer to users of the Services, including customers, website visitors, and other individuals whose personal information we collect.

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, or legal and regulatory requirements. When we make changes, we will post the revised Privacy Policy on the Site and update the “Last updated” date above.

INFORMATION WE COLLECT

The personal information we collect depends on how you interact with us and may be collected directly from you, automatically through your use of the Site, or from third parties that help us provide our Services.

Information You Provide Directly

When you interact with our Services, you may provide information such as:

Name
Email address
Phone number
Shipping and billing address
Order and purchase information
Payment and transaction information
Customer account information
Communications you send to us
Reviews, feedback, or other content you choose to submit

Some information is necessary for us to provide certain Services. If you choose not to provide that information, we may be unable to process an order or provide a requested service.

Information Collected Automatically

When you visit or interact with our Site, we and our service providers may automatically collect certain information about your device and use of the Site through cookies, pixels, and similar technologies.

This may include:

IP address
Device and browser type
Network connection information
Pages and products viewed
Shopping and browsing activity
Referring website or URL
Information about how you interact with the Site

Information We Receive from Third Parties

We may receive personal information from third parties that provide services on our behalf or help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, marketing and advertising providers, email or SMS service providers, social media platforms, and other technology or customer service providers.

The information we receive depends on the services provided by these third parties and your interactions with them.

HOW WE USE YOUR PERSONAL INFORMATION

We may use personal information to:

Process payments, fulfill orders, and arrange shipping and delivery
Facilitate returns and refunds
Send order confirmations and other transactional communications
Provide customer service and respond to inquiries
Maintain, operate, and improve our Site and Services
Send marketing communications when permitted
Measure the effectiveness of our marketing and advertising
Remember shopping carts and other preferences
Send cart reminders when you have provided the necessary consent or otherwise opted in to applicable marketing communications
Detect, investigate, and prevent fraudulent, illegal, or malicious activity
Comply with applicable laws and regulations, enforce our terms and policies, and protect our legal rights

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our marketing emails.

If you opt in to receive SMS messages, you may receive marketing messages, product announcements, promotional offers, or other communications by text message. Message frequency may vary, and message and data rates may apply. You may opt out by following the instructions provided in the messages, such as replying STOP.

SHOPIFY AND ENHANCED SERVICES

Our store is hosted by Shopify. Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services.

We use Shopify Enhanced Services, which are powered by Shopify Network Intelligence. In connection with these Enhanced Services, Shopify may process personal information from your interactions with our Site, with other Shopify merchants, and with Shopify to provide and improve services such as personalization, analytics, and advertising.

Information submitted through or collected by our Site may be shared with Shopify and other third parties that assist in providing the Services. Shopify and these third parties may be located in countries other than where you live.

For more information about how Shopify processes your personal information and the rights you may have with respect to Shopify, please review Shopify's Consumer Privacy Policy.

COOKIES AND SIMILAR TECHNOLOGIES

Like many websites, our Site uses cookies and similar technologies to operate essential Site functions, remember preferences and shopping carts, understand how visitors interact with the Site, improve Site performance, measure marketing effectiveness, and support advertising and marketing activities.

Some cookies are necessary for the Site to function properly, while others may be used for analytics or advertising purposes.

You may be able to manage cookies through your browser settings or through privacy controls made available on our Site. Blocking or deleting certain cookies may affect the functionality of the Site.

Because our store is powered by Shopify, Shopify also uses cookies in connection with the Services.

HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services, including:

Shopify
Payment processors
Shipping and delivery providers
Technology and website service providers
Analytics providers
Marketing and advertising providers
Email and communications providers
Customer service providers
Professional advisors, such as accountants, attorneys, or other consultants

We may also disclose information when required or permitted by law, in response to lawful legal requests, to protect our rights or the rights of others, or in connection with a merger, acquisition, financing, sale, restructuring, or other business transaction.

Our service providers may process personal information on our behalf as necessary to provide their services to us.

ADVERTISING AND DATA SHARING

We and our service providers, including Shopify, may use personal information and cookies or similar technologies to understand Site activity, measure advertising performance, personalize your experience, or provide advertising that may be more relevant to your interests.

Depending on where you live, certain uses or disclosures of personal information for advertising may be considered “selling,” “sharing,” or targeted advertising under applicable privacy laws.

Where applicable, you may opt out of the sale or sharing of your personal information or its use for targeted advertising through our Your Privacy Choices page.

SMS DATA

If you opt in to receive SMS messages, phone numbers, SMS opt-in information, and consent information will not be sold or shared with third parties for their own marketing purposes.

We may disclose this information to service providers as necessary to provide our messaging services and operate our business.

THIRD-PARTY SERVICES AND USER CONTENT

Our Site may contain links to websites, platforms, or services operated by third parties. We are not responsible for the privacy, security, or content practices of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

If you submit a product review, comment, testimonial, photograph, or other content to an area of the Site that is intended to be public, that content may be visible to other users or the public. Please use care when deciding what information to make publicly available.

CHILDREN'S PRIVACY

Our Services are not intended for children under the age of 13, and we do not knowingly collect personal information directly from children under 13.

If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

SECURITY AND DATA RETENTION

We use reasonable administrative, technical, and organizational measures designed to protect personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary to provide our Services, maintain business and transaction records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests. Retention periods may vary depending on the type of information and why it was collected.

YOUR PRIVACY RIGHTS AND CHOICES

Depending on where you live, you may have certain rights regarding your personal information under applicable privacy laws. These rights may include the right to:

Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of certain personal information
Obtain a copy of certain personal information
Withdraw consent where processing is based on consent
Opt out of certain marketing communications
Opt out of certain uses or disclosures for targeted advertising, selling, or sharing where applicable
Appeal a decision regarding a privacy request where applicable

These rights are not absolute and may be subject to exceptions under applicable law. We will not discriminate against you for exercising privacy rights available to you under applicable law.

To submit a privacy request, please contact us using the information provided below or use any privacy request tools made available through our Site. We may need to verify your identity before completing certain requests.

Where applicable, you may also use our Your Privacy Choices page to opt out of certain uses or disclosures of your personal information.