Return policy

Thank you for choosing Nuréa. We strive to ensure your satisfaction with our products. Please read our refund and return policy carefully to understand your rights and responsibilities.

Returns

• You may return your product within 30 days of purchase for any reason.
• To start a return, please use our return portal.
• Items must be unworn, unwashed, and undamaged in original packaging with cards/manuals included.
• We’ll refund your purchase to the original payment method once your return is processed. Please note that shipping costs are non-refundable, and return shipping will be deducted from the refund amount.
• Please allow 2-4 weeks for us to receive your items and issue a refund. Your refund should be available in your account 5-7 business days after we issue it.

Exchanges

We cannot accept exchanges at this time. Please place a new order for an updated item and separately return the original order to us using our return portal.

Quality Guarantee

If you believe your item is defective or there is an issue with your order, please contact us at support@nureaproducts.com and we will be happy to help.

Questions About This Policy

If you have any questions about our refund and return policy, please contact our customer service team at support@nureaproducts.com

Changes To This Policy

Nuréa reserves the right to update or change this refund and return policy at any time without notice. It is your responsibility to check this policy periodically for changes.

This Refund and Return Policy was last updated on 9/1/2026