FAQs
Product
For product related FAQs, please refer to each individual product page.
Orders & Shipping
When will my order ship?
Orders are typically processed within 1–2 business days. Orders placed after 12:00 PM EST on Friday are generally fulfilled the following week. Processing times may be slightly longer during holidays or promotional periods.
How long does shipping take?
Once your order has been processed, delivery within the United States typically takes 2–10 business days, depending on your location and the shipping method selected at checkout.
Do you ship internationally?
At this time, Nuréa ships within the United States only. We hope to offer international shipping in the future.
How much does shipping cost?
Shipping costs are calculated at checkout based on your order, shipping destination, and selected shipping method. Free standard shipping is available on U.S. orders of $35 or more.
Will I receive tracking information?
Yes! Once your order ships, you'll receive a shipping confirmation email with a tracking number so you can follow your package every step of the way.
Can I change or cancel my order?
If you need to make changes to your order, please contact us at support@nureaproducts.com as soon as possible. While we'll do our best to accommodate your request, we cannot guarantee changes or cancellations once an order has begun processing.
Returns & Exchanges
What is your return policy?
We want you to love your Nuréa purchase. If you're not completely satisfied, you may return your product within 30 days of purchase for any reason. Items must be unworn, unwashed, undamaged, and returned in their original packaging with all included cards and materials. Refunds are issued to your original payment method once your return has been processed. Original shipping charges are non-refundable, and return shipping costs will be deducted from your refund.
What if my order arrives damaged?
We're sorry to hear that! If your item arrives damaged or you believe it's defective, please contact us at support@nureaproducts.com. We'll be happy to make it right.
What if I received the wrong item?
If you received an incorrect item, please contact us at support@nureaproducts.com as soon as possible. Our team will work quickly to resolve the issue.
Do you offer exchanges?
At this time, we do not offer exchanges. If you'd like a different item or color, customers have the option to place a new order and return your original item through our Return Portal, provided it meets our return policy.
Company
Who is Nuréa?
Nuréa was founded with one simple mission: to support mothers throughout their breastfeeding journey by creating thoughtfully simple products that lighten the mental load of nursing. We believe the most meaningful moments deserve your attention, and we're honored to be a small part of your motherhood journey.
Where are your products made?
The Nurture Clip is thoughtfully designed in the USA and responsibly crafted by trusted partners in China.
How can I contact your team?
We'd love to hear from you! Whether you have a question, need help with an order, or simply want to share your breastfeeding journey, you can reach us anytime at support@nureaproducts.com.
Do you offer gift cards?
Not at this time. We're always looking for ways to better serve our customers, so stay tuned for future offerings!
Discounts & Promotions
Do you offer discounts or promotions?
From time to time, we may offer special promotions, seasonal sales, or exclusive offers. The best way to stay informed is by subscribing to our email list, visiting our website, and following @nureaproducts on social media.